I have almost very little patience when it comes to customer service..there I said it! my girlfriend would be the first one to agree..Sorry but If Im paying big $$$ for something I expect the best service to come along with it regardless if its an overpriced starbucks cup, a bag from coach or a high end cell phone.. so on my recent purchase -experience in getting a new cell phone has been awful, it was labeled a"sore subject" over sushi today.. and it really has been. I decided to purchase my nokia E61 from an ebay retailer rather than ordering it from a website like I have done in the past...I figured I would give the "smaller guys" some business, but it ended up causing me a headache..I checked the listings for the phone comparing mainly the sellers rating which I though was a good indicator of customer service...I chose Cellz4Less.. they had a 99.6% positive feedback and a powerseller..I couldnt go wrong I though.. I purchased it and paid for it on Friday 9/8 right before heading to Boston so that it would arrive when I came back from my trip on thursday..they were closed on the weekend which I knew so on monday I received my shipping notice and tracking number as expected..so far so good. I come back from Boston, check fedex and no activity..I called and they notified me that nothing had been shipped!! I emailed cellz4less thursday nite, no reply so I called friday PM. I was told by Alex after his lame excuse that he would overnite it for monday arrival and he refunded me $9..Monday arrived but nothing came! I called again monday and he promised (he said I had his word) for tuesday delivery and he had refunded me the other $9..all i wanted was my phone not $9..if Im paying almost $400 for a phone do you really think $9 is going to break me? Tuesday came and guess what? NOTHING! at this point all I wanted was my phone or money back! but all I got was a reply to my original email which was sent on thursday 9/14, so it took them 4 days to reply but it took them no time in taking that money from paypal! it gets better though..the email said "THank you for your email. Per your request there has been a delay on this shipment - item will be on route within this week. You may call us for update on this matter at 310.839.1818 "
Per my request? why the hell would I request to delay shipping of my phone?? LOL are these guys getting high during work hours? the only request I had at this point was to refund me my money! which he was fast to do when he found out Im a blogger in the wireless space.. maybe I should start off with that everytime!..well thats it.. I have my money back now but still phoneless, and very annoyed and disapointed that a seller with such high rating would have such poor customer service and ethics... dont sell something on ebay if you dont have it.. was my last comment on the last of the many emails sent over these past 13 days.. be smart, ask questions and choose your sellers carefully..so Im back in the market looking for one but now actually emailing to confirm they have the phone in stock and no reply so far.. whatever happened to good customer service???!!!!
within a few hours of my initial posting I received an email at 10:17pm from an ebay buyer in the same situation that I was with this seller
" I purchased my phone over a week ago (with the promised 5 day shipping) and have not yet received it. However, I do have a tracking number, but its activity only says "Package data transmitted to FedEx". That was posted 5 days ago and has not changed" also note the comment from another buyer left below
save yourself some time and headaches and ask questions and pick sellers carefully