-Back in May..yes MAY! I got a letter to sign up to receive FIOS TV priority installation?! ha what a joke.. I signed up and never heard back..for the last few weeks Ive been trying to call to see the status.
-My roommate who moved out had FIOS internet which couldnt be transfereed to me..I had to start a new account.. but when I called it showed my address as not being FIOS ready..I guess Ive been living a dream for the last year and that FIOS Box in mybasement has been an imagination..what a disaster..! they were able to pull up his old account but couldnt figure out why the other system said I was not FIOS ready.. this was thursday..the chick who said would call me back friday by noon never did.. made me feel like I had a bad one night stand
-Ive called a few times and today was no different, the guy said i was not FIOS ready, transferred me to tech support then eventually ended in the right department and now supposedly I have a confirmation and install date for thursday.. we shall see how this goes..
very dissapointed in verizon for the lack of knowledgeble customer service.. if they think because they are offering FIOS speeds and TV for a bit lower than Comcast they can get away they are wrong.. at this point Im about this close on just getting broadbandconnect from Cingular and no cable.. I got Joost, and torrents to watch TV ..as Ive said it before internet TV will be the downfall for these suckers who think they can overcharge for a simple service and suck at it...
UPDATE6/13: I was supposed to get it installed tomorrow. I was told I would get a call today to confirm my between 8am-12pm installation time.. its 5:30pm and have not heard from them so I called and apparently they have now changed me to June 22nd..it was so nice of them to notifi me.... I asked to speak to a manager but apparently they dont take calls..so they are going to call me back..this is going to get good..stay put.. verizon sucks..
i guess Im not the only one.. it took 6 months for this person to get it! just browse around the internet..
UPDATE 6/14: the 14th is here and I'm FiOSless .. supposedly I am now scheduled for June 25... I'll defnately be reading the newspaper for the next few weeks! I've become so diaspointed th:at I just dont care.. if they screw one more time.. I will go back to comcast.
UPDATE 6/25: its monday June 25 and I have a FiOS tech in my home working on the install.. he has been here since 930am but its a pretty easy install he says since I already have half the job installed.. the cable is running straight into the second level where my G4 resides, the wireless router will also be here..thank god for my neighboors unsecured wireless network
UPDATE 6/29: Ive had FiOS for a few days and I guess it was worth the wait and suffering.. but nevertheless it shouls not happen like that.. internet speeds definately bumped up.. I now have the wireless router in my office on the 2nd floor (it was in the basement before) and I have an "excellent" connection even when Im in the basement when before the signal would be only "good"when I was on the 2nd level.. TV quality also seems to have improved..the quality is more clear and crisp.. and the widgets are nice too..